General Information

Our product support has a broad range of support services on offer, no matter whether you wish to solve a product issue, require technical assistance at your workplace, use one of our software products or whether you are in need of advice on standards and metrological applications.

OUR TELEPHONE SUPPORT HOURS

• Monday to Thursday from 8.00 a.m. to 12.00 a.m. and 1.00 p.m. to 4.00 p.m.
• Friday from 8.00 a.m. to 12.00 a.m.

Apart from that, you can send us an e-mail at any time or use the contact form below.

Frequent topics are also dealt with in our  FAQs - it's worth a glance!

 SPECIAL REGULATIONS REGARDING SOFTWARE SUPPORT

• Age of the software: The cycle of innovation for software is considerably shorter than for hardware. We kindly ask for your understanding that we have to limit our support for software in use to versions not older than 5 years or to the current version in some cases.
• Installation support on local PC: This service is usually performed by the support group in charge via remote access to your PC via Internet (by means of TeamViewer). Simultaneously, telephone consulation is provided in German or English at the chargeable call number 0900 1 8602 00 (1.49 € per minute).
• Installation support for networks: Depending on the network conditions, the server platform in use, the number of users and/or cross-linked devices and other factors, the scope of work may be extensive.
• Please contact our Product Support for Industrial Division on this matter. We will be pleased to submit an offer to you on the basis of a service by remote access.