• Gossen Metrawatt
  • Camille Bauer

General Information

Our product support has a broad range of support services on offer, no matter whether you wish to solve a product issue, require technical assistance at your workplace, use one of our software products or whether you are in need of advice on standards and metrological applications.

OUR TELEPHONE SUPPORT HOURS

  • Monday to Thursday from 8.00 a.m. to 12.00 a.m. and 1.00 p.m. to 4.00 p.m.
  • Friday from 8.00 a.m. to 12.00 a.m.

Apart from that, you can send us an e-mail at any time or use the contact form below.

 

 Product groups Software Contact details

Safety test instruments for installations, systems and machines

Test instruments for devices,

Test instruments for medical devices

IZYTRONIQ, ETC,
PS3, GMST,
PC.doc-ACCESS/WORD/EXCEL

Product Support - Measuring and Test Instruments:

Phone: +49 911 8602-931
Fax: +49 911 8602-709
E-Mail: support@gossenmetrawatt.com

Multimeters & calibrators,

Mobile PQ analyzers,

Power supplies & Electronic loads,

Current clamp meters

METRAwin, METRALOG,
DranView,
METRAclip VIEW,
SYSKON-SFP
Phone: +49 911 8602-932
Fax: +49 911 8602-709
E-Mail: support@gossenmetrawatt.com

Measuring transducers,

Energy meters, Energy management systems,

Stationary PQ analyzers,

Temperature controllers

CB-Manager, CB-Configurator,
SMARTCOLLECT, EMC, ECSwin, SMARTCONTROL Manager, ESS,
MAVO-View, MAVO-Database

Product Support - Industrial Equipment:

Phone: +49 911 8602-500
Fax: +49 911 8602-340
E-Mail: support.industrie@gossenmetrawatt.com

 

Frequent topics are also dealt with in our  FAQs - it's worth a glance!

 

 SPECIAL REGULATIONS REGARDING SOFTWARE SUPPORT

  • Age of the software: The cycle of innovation for software is considerably shorter than for hardware. We kindly ask for your understanding that we have to limit our support for software in use to versions not older than 5 years or to the current version in some cases.
  • Installation support on local PC: This service is usually performed by the support group in charge via remote access to your PC via Internet (by means of TeamViewer). Simultaneously, telephone consulation is provided in German or English at the chargeable call number 0900 1 8602 00 (1.49 € per minute).
  • Installation support for networks: Depending on the network conditions, the server platform in use, the number of users and/or cross-linked devices and other factors, the scope of work may be extensive.
  • Please contact our Product Support for Industrial Division on this matter. We will be pleased to submit an offer to you on the basis of a service by remote access.

 

Additional information

Click here to proceed quickly and easily to further support divisions

Support-Tools

Our product support is able to connect directly with your PC in order to assist you in software matters. For this purpose, your PC must have internet access. Communication is simultanously effected via telephone. 

The current TeamViewer version is available for download below.

Vielen Dank für Ihre Nachricht! Wir werden uns umgehend um Ihre Anfrage kümmern.

Datenschutz

Wir legen großen Wert auf den Datenschutz!
Lesen Sie hier mehr in unserer Datenschutzerklärung

Dialogue, Information and Actions: