For all products delivered and all services rendered by GOSSEN METRAWATT apply:
Guarantee Conditions, Gossen Metrawatt GmbH
Gossen Metrawatt GmbH guarantees its products in accordance with the following guarantee conditions. Statutory rights relating to material defects are not restricted by this additionally provided guarantee.
Scope of Guarantee:
The guarantee covers defects and damages worldwide, which result from material defects and manufacturing errors involving:
In the event of a valid guarantee claim, Gossen Metrawatt GmbH shall either replace the product free of charge with a product of equal value or restore the product to faultless condition with new replacement parts.
The following are not covered by the guarantee:
The guarantee is rendered null and void for products with broken seals or products which have been opened up.
Fundamentally, the guarantee term is 1 year from the date of invoice for the sale of the new product to the end customer.
The guarantee term differs for the following products:
|Konstanter Syskon||K346A, K346A-S001
|Duspol||M611D, M611E, M611F||2 years|
|METRACELL BT Pro battery tester||B100B||2 years|
|MAVOWATT series power disturbance analyzers (Mavowatt 20, 30, 40, 70 and all newer types)||M810A, M817A, M817B
M816A, M817C, M820A
|Meters, controllers, A2000,
Smartcontrol, load optimizing systems
|Summators||U160x, U1604 and add-on modules||3 years|
|All METRAHIT digital multimeters||3 years|
|METRALINE digital multimeters
|M192A, M194A, M197A||3 years|
|METRAHIT IM TECH, IM XTRA,
IM E-DRIVE and sets
(the guarantee period is extended to a total of 5 years after registering free of charge with myGMC)
|M272S, M273S, M274S, M227T||3 years
Plus 2-year extension if applicable
|CAMILLE BAUER products||3 years|
The date on the proof of purchase applies with regard to the deadline for issuing guarantee claims. Guarantee claims should be submitted with preference to GMC-I Service GmbH or to the dealer from whom the product was purchased for processing. Guarantee cases originating outside the Federal Republic of Germany are usually processed by the local sales partner. Before sending in the device, a complete data backup must be made (obligation to mitigate damages). There is no charge for exercising rights granted by the guarantee. The holder of the guarantee is obligated to truthfully and completely provide all information regarding the circumstances that led to the claim and to cooperate in the clarification of its causes, insofar as this is reasonable for him. Guarantee services result in neither an extension of the existing guarantee term nor the commencement of a new guarantee term. The deadline for submitting guarantee claims regarding installed replacement parts is the same as the deadline for submitting guarantee claims regarding the instrument. Replaced parts and instruments become the property of the guarantor. The holder of the guarantee is not entitled to any further claims, or any other than the aforementioned claims arising from this guarantee.
Processing / Return Shipments:
GMC-I Service GmbH
Beuthener Str. 41
Phone: +49 911 817718-0
Gossen Metrawatt GmbH
Phone: +49 911 8602-0
The laws of the Federal Republic of Germany shall apply to the exclusion of national conflict-of-laws rules, private international law (IPR) and the UN Convention on Contracts for the International Sale of Goods (CISG). The fulfillment of guarantee claims is subject to applicable German or international regulations as stipulated by foreign trade law, as well as to force majeure; the ICC clause of the International Chamber of Commerce on force majeure (long version) is implicit in the present contract.
Nuremberg, 2 May 2022
Gossen Metrawatt GmbH