• Gossen Metrawatt
  • Camille Bauer

Terms and Conditions of Delivery

For all products delivered and all services rendered by GOSSEN METRAWATT apply:

  • Terms and Conditions of Delivery

    The "General Conditions for the Supply of Products and Services of the Electrical and Electronics Industry" apply to all products delivered and all services.


  • Guarantee Conditions

    Guarantee Conditions, Gossen Metrawatt GmbH

    Gossen Metrawatt GmbH guarantees its products in accordance with the following guarantee conditions. Statutory rights relating to material defects are not restricted by this additionally provided guarantee.

    Scope of Guarantee:
    The guarantee covers defects and damages worldwide, which result from material defects and manufacturing errors involving:

    • GOSSEN METRAWATT instruments and accessories, as well as
    • All other instruments, in particular CAMILLE BAUER and RIGEL MEDICAL instruments and their accessories, if it can be proven that they were purchased from Gossen Metrawatt GmbH

    In the event of a valid guarantee claim, Gossen Metrawatt GmbH shall either replace the product free of charge with a product of equal value or restore the product to faultless condition with new replacement parts.

    Guarantee Exclusions:
    The following are not covered by the guarantee:

    • Damage due to natural wear and tear or overloading
    • Damage due to improper handling
    • Damage due to use which deviates from the product specification, the operating instructions or the safety instructions
    • Damage due to tampering, accidents or improper operating conditions
    • Damage caused by at least negligence on the part of the customer or any third party
    • Damage caused by the use of replacement parts, add-ons or accessories which have not been approved by the manufacturer
    • Minor defects that do not significantly affect the product’s suitability for use or its value
    • Calibrations and adjustments (exception: adjustments for multimeters, 1 year)
    • Fuses
    • Batteries and rechargeable batteries
    • Manuals
    • Damage occurring outside the product
    • Indirect damages such as loss of profit, production stoppage or damages to third parties

    The guarantee is rendered null and void for products with broken seals or products which have been opened up.

    Guarantee Term:
    Fundamentally, the guarantee term is 1 year from the date of invoice for the sale of the new product to the end customer.

    The guarantee term differs for the following products:

    Name Material Number Term
    Konstanter Syskon K346A, K346A-S001
    K347A, K347A-S001
    K353A, K353A-S001
    K363A, K363A-S001
    K364A, K364A-S001
    K364A-S002, K384A
    2 years
    Duspol M611D, M611E, M611F 2 years
    METRACELL BT Pro battery tester B100B 2 years
    MAVOWATT series power disturbance analyzers (Mavowatt 20, 30, 40, 70 and all newer types) M810A, M817A, M817B
    M816A, M817C, M820A
    M820B, M820C
    3 years
    Meters, controllers, A2000,
    Smartcontrol, load optimizing systems
      3 years
    Summators U160x, U1604 and add-on modules 3 years
    All METRAHIT digital multimeters   3 years
    METRALINE digital multimeters
    DM 41/61/62
    M192A, M194A, M197A 3 years
    IM E-DRIVE and sets
    (the guarantee period is extended to a total of 5 years after registering free of charge with myGMC)
    M272S, M273S, M274S, M227T 3 years

    Plus 2-year extension if applicable
    CAMILLE BAUER products   3 years

    Guarantee Process
    The date on the proof of purchase applies with regard to the deadline for issuing guarantee claims. Guarantee claims should be submitted with preference to GMC-I Service GmbH or to the dealer from whom the product was purchased for processing. Guarantee cases originating outside the Federal Republic of Germany are usually processed by the local sales partner. Before sending in the device, a complete data backup must be made (obligation to mitigate damages). There is no charge for exercising rights granted by the guarantee. The holder of the guarantee is obligated to truthfully and completely provide all information regarding the circumstances that led to the claim and to cooperate in the clarification of its causes, insofar as this is reasonable for him. Guarantee services result in neither an extension of the existing guarantee term nor the commencement of a new guarantee term. The deadline for submitting guarantee claims regarding installed replacement parts is the same as the deadline for submitting guarantee claims regarding the instrument. Replaced parts and instruments become the property of the guarantor. The holder of the guarantee is not entitled to any further claims, or any other than the aforementioned claims arising from this guarantee.

    Processing / Return Shipments:
    GMC-I Service GmbH
    Beuthener Str. 41
    90471 Nuremberg
    Phone: +49 911 817718-0
    e-mail: service@gossenmetrawatt.com

    Gossen Metrawatt GmbH
    Südwestpark 15
    90449 Nuremberg
    Phone: +49 911 8602-0
    e-mail: info@gossenmetrawatt.com

    The laws of the Federal Republic of Germany shall apply to the exclusion of national conflict-of-laws rules, private international law (IPR) and the UN Convention on Contracts for the International Sale of Goods (CISG). The fulfillment of guarantee claims is subject to applicable German or international regulations as stipulated by foreign trade law, as well as to force majeure; the ICC clause of the International Chamber of Commerce on force majeure (long version) is implicit in the present contract.

    Nuremberg, 2 May 2022
    Gossen Metrawatt GmbH

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